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What is support coordination and why is it in some people’s NDIS plans?

Support coordination is a type of funding included in some people’s NDIS plan.  Before the NDIS support coordination didn’t exist – it is a concept that has evolved since the NDIS began.  Support coordination is an external support that assists people to implement their plan and get the most from it.  Support coordination is a capacity building support. Not everyone will get support coordination funding, in fact as at the June 2020, only 40% of current NDIS participants have this type of funding. 

There are three levels of support coordination funding:

Level 1 – known as support linkage – this type is only included in 2% of plans.  At this level, the support coordinator will assist the person to understand their plan, connect with service providers and assist them to monitor how their plan is going.

Level 2 – known as coordination of supports – 98% of people who have support coordination in their plans are funded at this level.  The support coordinator will assist people where there is greater level of complexity to assist to reduce barriers to engaging and maintaining support relationships.

Level 3 – known as specialist support coordination is funded for just 4% of people with NDIS plans.  When specialist support coordination is needed there is usually a very complex presentation, and often the involvement of more than one system – for example NDIS plus health, education, child protection or justice.  There are likely to be crisis points and need for high level support when specialist support coordination is included in a plan. 

(Sometimes people get a combination of both level 2 and 3 support coordination, so the numbers above add up to more than 100%).

Purple Patch Therapy provides both level 2 and 3 support coordination. 

If you receive support coordination funding, the first thing you need to do is find a support coordinator to assist you.  You can find a support coordinator by looking at the provider list for your state, using the provider finder feature on the NDIS website, asking for advice from friends or maybe asking their LAC for some help.  Once you have linked with a support coordinator, they will help you to understand your plan.  They will often do an implementation meeting, where they’ll discuss the plan and make a plan with you to get things started.  They will help to find you some providers that will assist you.  They should offer you some choices , and you get to make the final call on who you choose.  The support coordinator will help you to meet and link with the providers you choose, and assist you to work with them.  The support coordinator will also help to link you with any mainstream services that could be of help to you.  If you have any points of crisis, they can help you to work your way through them.  Finally, your support coordinator will help you to prepare for your end of plan review.

You can request support coordination to be included in your plan, but the NDIS are under no obligation to do so.  The people who often get support coordination have limited informal supports, and may be socially isolated.  They may have complexities, like lots of different types of supports, or interface with different systems.  If you think you need support coordination and you don’t have it in your plan, you can go to your planner or LAC and discuss this with them.  You can also ask the NDIS to review their decision to not provide SC funding as it is a reviewable decision.

Having support coordination in your plan should assist you to build capacity and skills in implementing your NDIS plan and navigating other important systems.


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